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Automation Center of Excellence

Build a Sustainable Foundation for Enterprise-Wide Intelligent Automation

In today's rapidly evolving business landscape, automation is key to efficiency, cost reduction, and customer satisfaction. IntelliFy helps you build a sustainable, scalable, and governed automation program that aligns with strategic goals.

Why Automation CoE?

Without proper governance, automation efforts can become fragmented and ineffective. Establishing a CoE ensures enterprise-wide coordination, quality, and measurable results.

Without a CoE

Siloed automation efforts
Inconsistent development practices
Limited knowledge sharing
Difficult to scale initiatives
Unclear ROI measurement
Accumulated technical debt
Compliance risks and gaps

With a CoE

Enterprise-wide strategy alignment
Standardized practices and quality
Centralized expertise and knowledge
Scalable frameworks and processes
Consistent measurement and ROI
Sustainable lifecycle management
Controlled deployment and compliance

What is an Automation Center of Excellence (CoE)?

A CoE centralizes automation knowledge, governance, and strategy. It standardizes tools and methods, governs automation lifecycles, and enables scale across the organization.

Benefits:

Standardized methodologies and best practices
Centralized expertise and knowledge sharing
Governance across the entire automation lifecycle
Scalable success and repeatable outcomes
Measurable value and ROI tracking

CoE Core Functions

Strategy
Operations
Governance
Analytics

Our CoE Approach

We tailor our proven framework to fit your organizational structure, automation maturity, and strategic objectives.

Assessment & Strategy

Evaluate existing capabilities, define maturity level, identify key stakeholders, choose CoE model, and develop strategic roadmap.

Governance Framework Design

Define roles and responsibilities, establish policies and development standards, implement risk and change management protocols.

Operating Model Implementation

Define team structure, establish lifecycle workflows, deploy tools and training programs across the organization.

Scaling & Optimization

Expand across business units, refine KPIs and metrics, continuously improve processes and methodologies.

CoE Governance Models

Choose the governance model that best fits your organization's structure and automation maturity.

Centralized Model

Best for: New automation programs, small organizations

  • Strong control and standardization
  • Efficient resource use
  • Consistent quality

Federated Model

Best for: Medium/large firms, diverse units

  • Balance of control and agility
  • Promotes knowledge sharing
  • Local autonomy

Hybrid Model

Best for: Large, complex enterprises

  • Combines strengths of both models
  • Flexible and scalable
  • Adaptive governance

Key Components of Our Service

Comprehensive governance framework covering all aspects of automation excellence.

Strategic Governance

Executive Sponsorship
Strategic Alignment
Investment & Partner Planning
Change Management

Operational Governance

Process Prioritization
Development Standards
Release & Environment Management
Compliance Protocols

Technical Governance

Architecture & Integration Standards
Technology Selection
Reusability & Technical Debt Management

People & Skills Governance

Talent Development
Training & Career Paths
Community & Vendor Management

Performance Governance

KPI Framework
Value Tracking
Continuous Improvement
Reporting Dashboards

Roles & Responsibilities

Clear role definitions ensure accountability and effective governance across your automation program.

Leadership

  • Executive Sponsor
  • CoE Director
  • Program Manager
  • Change Management Lead

Technical

  • Automation Architects
  • RPA Developers
  • AI/ML Specialists
  • Integration Specialists
  • QA Engineers

Business

  • Business Analysts
  • Process Experts
  • Value Realization Managers
  • Training Specialists

Governance

  • Governance Specialists
  • Compliance Officers
  • Risk Managers
  • Quality Assurance

Implementation Methodology

Our proven 4-phase approach ensures successful CoE establishment and sustainable automation program growth.

Phase 1: Foundation

Weeks 1–4

Assess current state
Define vision, governance model, stakeholders

Phase 2: Design

Weeks 5–8

Define structure, standards, workflows

Phase 3: Implementation

Weeks 9–16

Staff CoE
Implement governance
Setup tech and pilot automations

Phase 4: Scaling

Weeks 17–24

Expand reach
Refine KPIs
Embed continuous improvement

Technology Enablers

Comprehensive technology stack to support your automation CoE operations and governance.

Development & Management

UiPath, Automation Anywhere, Power Automate
Power Platform, Appian, OutSystems
Azure AI, Google Cloud AI, AWS AI
Celonis, Microsoft Process Advisor

Governance & Collaboration

Jira, ServiceNow, SharePoint, Teams

Performance & Reporting

Power BI, Tableau, Qlik
AppDynamics, New Relic

Industry-Specific Models

Tailored CoE frameworks designed for the unique requirements and challenges of your industry.

Banking

Compliance, onboarding, fraud detection

Healthcare

HIPAA, claims, patient data

Manufacturing

Predictive maintenance, inventory

Retail

Omnichannel service, inventory automation

Success Stories

Real-world results from organizations that have implemented our CoE framework.

Global Bank

Unified 12 teams under a centralized CoE, achieving remarkable improvements in deployment efficiency and ROI.

300%
ROI Achieved
65%
More Deployments
Healthcare Network

Established CoE framework that accelerated automation onboarding and delivered significant cost savings.

70%
Faster Onboarding
$12M
Savings
Manufacturer

Implemented CoE governance that streamlined deployment processes and generated substantial operational gains.

85%
Faster Deployment
$25M
In Gains

Engagement Models

Flexible engagement options to meet your organization's specific needs and automation maturity level.

Advisory

Strategy, assessment, roadmap development and strategic guidance

Implementation

Full CoE setup, training, and operational deployment

Managed Services

Ongoing operations, reporting, and continuous optimization

Transformation

Revamp existing CoE structures and modernize frameworks

Why The IntelliFy?

Our proven expertise and comprehensive approach ensure your CoE delivers real, sustainable value.

Proven Methodology

Cross-industry expertise with proven results

Domain Expertise

Deep technical and business knowledge

Technology Agnostic

Platform-independent solutions

Sustainable Approach

Long-term value and growth focus

Take the Next Step

Let us help you build an Automation CoE that delivers real, sustainable value for your organization.

Expert Assessment

Complimentary CoE readiness evaluation

Proven Framework

Battle-tested methodology and best practices

Sustainable Results

Long-term value and continuous improvement

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